As the UK’s leading digital healthcare provider, Kry offers a range of solutions to the NHS, private healthcare partners and employers. If there’s any questions you had about our services, you’ll find the answers all here in this handy FAQs.
1: How do you support GP practices?
Kry provides access to quality digital healthcare, supporting practices, primary care networks and integrated care boards. We act as a digital extension of practice teams delivering digital clinical capacity through our Kry Practice and Population services and also provide administrative support.
Our aim is to help our partners overcome current capacity challenges, increasing the number of available GP appointments, so more patients can get the care they need. And we also help to free up practice time so teams can provide more face-to-face care to patients who need it.
Our models are designed to fit with our partners’ existing ways of working with appointments integrated seamlessly within Emis or SystmOne, so teams can book Kry appointments just as they would usually in their own practice. While any clinical notes made by Kry doctors are recorded within the practice clinical system.
2: How do Kry work with private healthcare providers?
Kry is the digital partner of choice for the UK’s leading health insurers.
We know members want minimal wait times, greater choice and better healthcare experiences and help our partners to deliver just that with our private offering. Members can book a video GP appointment, get a referral, prescription or fit note, all at the touch of a button with Kry.
As Europe’s leading digital provider, our extensive clinical network enables us to provide fast, reliable access to healthcare. It not only adds up to a competitive advantage for our partners, but makes for happier, healthier members too, and supports membership growth.
3: Are GPs that work for Kry GMC-registered, experienced doctors?
Yes. Our doctors are all GMC-registered, NHS trained, and have years of experience in providing care. Our GPs can give medical advice, prescriptions, referrals and fit notes. You can ‘meet’ some of our GPs and read their stories here and also learn more about daily life as Kry GP.
4: What do patients think of Kry’s services?
Kry has a 4.9 out of 5 app store rating and consistently receives excellent patient feedback.
5: How do you ensure clinical quality standards?
Our clinical governance framework mirrors that of an NHS organisation. That means safe, high-quality care. While our Care Quality Commission rating of Outstanding is testament to standards of service we provide.
6: What do your partners say about Kry?
Our partners recommend us for the many benefits our solutions deliver. Here’s a snapshot of just a few examples.
In the case of Woosehill Medical Centre, the team greatly appreciated the additional capacity provided by Kry which helped the practice to serve rising demand. The practice notes, “Kry has made such a difference with the extra appointments. It’s wonderful to receive good feedback from patients.”
While North Yorkshire CCG highlights the agility and flexibility of digital services offered by Kry. They say, “The Kry team were outstanding. Short notice additional capacity was often requested and Kry pulled out all of the stops to deliver it.”
And one of our integrated care system partners notes,“I would recommend working with Kry. The team has been very responsive to our needs, working within our prescribing frameworks, making referrals exactly the way we do.”
To find out more, read one of our case studies.
7: Can Kry help people kryng with long-term conditions?
Yes. We help patients with many different health concerns, from long-term conditions to minor infections. To learn more about the impact Kry is making in the lives of patients kryng with long-term conditions, read our long-term conditions report.
8: What support do you offer for employers?
At Kry, we know being well goes hand-in-hand with doing well. Talent is the lifeblood of any organisation, and team wellbeing is essential to success. That’s why Kry also partners with employers, delivering outstanding care to boost health and happiness. From digital GP consultations to wellness tools, we’re here to take care of your talent. And with Kry, you choose the services that best fit the needs of your business, people and budget.
9: Do you work with urgent care services?
Yes. Today, urgent care and A&E face immense pressure. Often working at capacity, services need to optimise patient flow to ensure patients receive the right care at the right time. Kry provides a digital clinical capacity solution for urgent treatment centres and NHS 111. We help free resources, serving patients that can be seen remotely. Our urgent care solution can be integrated with NHS 111 or within UTC premises via tablet.
10: What other services do you provide?
Kry also offers a range of healthcare technology. We build GP practice websites to NHS Digital Service Manual Standards, that help patients find services they need online and relieve pressure on practices.
11: Can you support with PCN enhanced access?
Yes. Kry is one of the most experienced digital providers for enhanced access. We support PCNs and GP practices to provide additional services from 6.30pm-8pm Monday to Friday, and 9am-5pm on Saturdays.
Commissioners have also agreed that Kry can also offer services under the scope of enhanced access within core hours as demand is at its peak during these times.
12: What results has Kry delivered?
Kry is delivering impressive results for partners every day. Here’s just a few examples.
In North Yorkshire, just 12 weeks on from the partner’s initial inquiry, the service was up and running across the full cohort of practices, and delivered 400 appointments a week on average including 960 consultations in a single week at full capacity. By May, Kry had provided 1600 additional GP hours in just 5 months.
In just five months during the busy winter period, Kry helped one urgent care partner prevent 5000 A&E attendances, protect over 1000 clinical hours and exceed consult and complete target by 12%.
While our practice websites platform is making an impact for patients, practices and partners across the health system. Nearly half of site visitors go on to either use an online service, self-serve or contact the practice online and 1 in 5 patients who go to book appointments online visit a signposting page for an alternative service. 99% of users who start a fit note request form online complete the form instead of contacting the practice.
How can we help you?
To discuss your needs with our team, contact partnerships-uk@kry.co.uk or book a meeting.
